PUAN SITI AIRIN BINTI ABDUL GHANI

	Contact No. : 095492227 Gender : FEMALE Nationality : MALAYSIA Current Positon : DS45-A-PENSYARAH UNIVERSITI E-Mail : airin@ump.edu.my
ACADEMIC QUALIFICATION
. 2003 : IJAZAH SARJANA (MASTERS DEGREE), UNIVERSITI UTARA MALAYSIA . 1996 : IJAZAH SARJANA MUDA (BACHELOR DEGREE), UNIVERSITY OF COLORADO . 1993 : DIPLOMA, UNIVERSITI TEKNOLOGI MARA, CAWANGAN SHAH ALAM . 1988 : SPM, SMJK (C) CHUNG HWA WEI SIN
EXPERTISE
EXPERT AREA MAJOR YEARS OF EXPERTISE LEVEL HOSPITALITY MANAGEMENT TOURISM MANAGEMENT 5 SEDERHANA MARKETING SERVICE MARKETING 20 SEDERHANA ORGANISATIONAL DEVELOPMENT ORGANIZATIONAL BEHAVIOR 10 SEDERHANA STRATEGIC MANAGEMENT SERVICE MANAGEMENT 20 -
EMPLOYMENT HISTORY
EMPLOYER POST JOIN DATE RESIGN DATE STATUS Kolej Shahputra LECTURER 02/01/0001 15/03/0006 TETAP Cherating Holiday Villa Beach Resort SALES EXECUTIVE 01/07/0093 30/06/0094 TETAP Hotel Grand Continental SALES EXECUTIVE 07/05/0097 14/02/0098 TETAP Umc Catering & Event Management Event Assistant 14/11/1994 29/03/1996 Part Time Kolej Teras Timur LECTURER 14/05/1998 29/12/2000 TETAP
RESEARCH
NO. TITLE ROLE START DATE END DATE STATUS 1. PROGRAM PENINGKATAN PROFESIONALISME GURU-GURU REKA BENTUK DAN TEKNOLOGI (RBT) NEGERI PAHANG Member 25-DEC-2023 24-DEC-2025 Sedang Berjalan 2. THE EFFECTS OF SERVICESCAPE AND FRONTLINE CREW SERVICE ON CUSTOMER LOYALTY: MEDIATED BY CUSTOMER SATISFACTION Leader 15-AUG-2023 14-AUG-2025 Sedang Berjalan 3. LEAN IMPLEMENTATION IN PUBLIC SECTOR: CRITICAL SUCCESS FACTORS AND PERFORMANCE IMPLICATION Leader 01-JUN-2021 31-MAY-2023 Tamat (Perlu hantar laporan akhir) 4. Socio-economic analysis and business model of nano-cellulose from oil palm fiber and its composites for biodegradable food packaging application Member 01-JAN-2019 30-SEP-2022 Selesai (Tidak Mencapai KPI) 5. MALAYSIAN STRATEGIC SECTORS� STOCK PERFORMANCE, PRE AND POST DFIs ESTABLISHMENT Leader 30-JUN-2017 29-JUN-2019 Tamat (Perlu hantar laporan akhir) 6. Interventions to Enhance Fishermen Value Chain Towards Sustainability In Kuala Pahang Member 28-JUN-2017 27-JUN-2019 Selesai (Mencapai Semua KPI) 7. Measuring University-Industry Collaboration and Its Impact on Academic Staff Performance Member 15-JUN-2017 14-JUN-2019 Tamat (Perlu hantar laporan akhir) 8. Quality Certification Awareness Programme Leader 26-NOV-2016 27-NOV-2016 Tamat (Perlu hantar laporan akhir) 9. ENHANCING AN ENGLISH COMMUNICATION AND STORYTELLING TECHNIQUES MODULE FOR PERMATA NEGARA PROGRAMME Member 25-JUN-2016 24-JUN-2018 Tamat (Tutup Projek) 10. PROFESSIONAL DEVELOPMENT PROGRAMME FOR ZON TIMUR AND ZON BARAT PRESCHOOL EDUCATORS OF PERSATUAN PENGASUH NEGERI PAHANG: COMMUNICATION ENGLISH AND EFFECTIVE STORYTELLING TECHNIQUES Member 15-SEP-2015 14-MAR-2018 Selesai (Mencapai Semua KPI) 11. Sustainable Entrepreneurship (SE) and Business Performance in Malaysia Halal Food Industry using 3Ps (Sustainability Model) Member 25-OCT-2014 24-OCT-2016 Tamat (Tutup Projek) 12. Program Peningkatan Pengetahuan dan Kemahiran Pengurusan organisasi dan Pembangunan Modal Insan Belia Persatuan Sinar Baru Bukit Kening, Kampung Rancangan Perumahan Selepas Banjir (RPSB) Bukit Kening, Chenor, Maran, Pahang Member 15-FEB-2014 14-FEB-2016 Selesai (Mencapai Semua KPI) 13. Development of Ecosystem in Teaching Style and Curriculum of Entrepreneurship Education Member 01-NOV-2013 30-APR-2016 Tamat (Tutup Projek) 14. Kajian Impak Rancangan Tempatan Daerah (RTD) Pekan Member 21-OCT-2013 20-FEB-2014 Tamat (Perlu hantar laporan akhir) 15. A Study Of The Management System In The Financial Sector By Utilising The Service Science, Mangement and Engineering (SSME) Concept Member 01-MAY-2009 30-APR-2011 Tamat (Tutup Projek) 16. A Study Of The Management System In The Healthcare Sector By Utilising The Service Science, Mangement and Engineering (SSME) Concept Member 01-MAY-2009 30-APR-2012 Tamat (Tutup Projek) 17. Training Needs Analysis (TNA) Of Service Management Requirements In Malaysian Industries - In Search Of The Right Service Managr Job Qualification And Excellent Work Criteria Member 01-MAY-2009 31-DEC-2011 Tamat (Perlu hantar laporan akhir) 18. Maintaining and Sustaining Task Performance Using Strategic Thinking in Process Orientation Member 01-MAY-2009 31-DEC-2010 Tamat (Tutup Projek) 19. Development of English for Academic Purpose (EAP) Proposal Writing Course For Engineering Students Member 01-AUG-2008 31-JUL-2009 Selesai (Mencapai Semua KPI) 20. Vendors Development In An Automotive Industry : Designing A Training Module to Enhance Supply Management Chain Practice Member 04-JAN-2007 30-MAR-2008 Selesai (Mencapai Semua KPI)
PUBLICATION
TYPE PUBLICATION TARIKH PENERBITAN TYPE OF CONTRIBUTION NON-REFEREED PUBLICATION JOURNAL The Impact of Spiritual Intelligence in Reducing Job Stress: Case studies in Malaysia University of East Coast of Malaysia 03/06/2013 Writing and Editing/40%