PROFESOR DR. YUDI FERNANDO

	Contact No. : 09-5492455 Gender : MALE Nationality : INDONESIA Current Positon : VK7-A-PROFESOR E-Mail : yudi@ump.edu.my
ACADEMIC QUALIFICATION
. 2012 : IJAZAH KEDOKTORAN (DOCTORAL DEGREE), UNIVERSITI SAINS MALAYSIA . 2007 : IJAZAH SARJANA (MASTERS DEGREE), UNIVERSITI SAINS MALAYSIA . 2002 : IJAZAH SARJANA MUDA (BACHELOR DEGREE), INSTITUSI TIDAK DINYATAKAN
EXPERTISE
EXPERT AREA MAJOR YEARS OF EXPERTISE LEVEL BUSINESS MANAGEMENT SERVICE MANAGEMENT 15 SANGAT TINGGI GREEN TECHNOLOGY/LOW CARBON TECHNOLOGY LOW CARBON SUPPLY CHAIN 10 SANGAT TINGGI LOGISTICS AND TRANSPORTATION LOGISTICS MANAGEMENT 15 SANGAT TINGGI SUPPLY CHAIN MANAGEMENT SUSTAINABILITY 15 SANGAT TINGGI
EMPLOYMENT HISTORY
EMPLOYER POST JOIN DATE RESIGN DATE STATUS Pd. Sari Mulia STAFF 19/01/1998 25/04/2002 TETAP Cv. Sinar Mulia Dharma - Pt Panasonic Electronic Distribution Channel LOGISTIC SUPERVSIOR 15/04/2002 09/02/2004 TETAP School Of Management, Universiti Sains Malaysia RESEARCH ASSISTANT 07/08/2006 30/08/2007 TETAP School Of Management, Universiti Sains Malaysia TUTOR/TEACHING ASSISTANT/FELLOWSHIP HOLDER 02/01/2008 31/12/2010 KONTRAK School Of Management, Universiti Sains Malaysia RESEARCH ASSISTANT 01/04/2011 29/02/2012 KONTRAK Advanced Tourism International College (Ati College) SENIOR LECTURER 01/07/2011 31/01/2012 SEMENTARA Institute Of Professional Development, Open University Malaysia SENIOR LECTURER 01/08/2011 30/03/2012 SEMENTARA Graduate School Of Business, Universiti Sains Malaysia SENIOR LECTURER DS51/ HEAD OF DEPARTMENT/ CLUSTER 02/04/2012 31/03/2017 KONTRAK Graduate School Of Business, Universiti Sains Malaysia COORDINATOR OF PHD OFFSHORE PROGRAMME 04/05/2015 31/03/2017 KONTRAK Faculty Of Industrial Management, Universiti Malaysia Pahang SENIOR LECTURER DS51 03/04/2017 03/04/2020 KONTRAK Faculty Of Industrial Management, Universiti Malaysia Pahang DEPUTY DEAN RESEARCH AND POSTGRADUATE STUDIES 07/08/2017 30/08/2019 KONTRAK Faculty Of Industrial Management, Universiti Malaysia Pahang ASSOCIATE PROFESSOR 18/05/2020 17/05/2023 -
RESEARCH
NO. TITLE ROLE START DATE END DATE STATUS 1. BUILDING A COMPETITIVE EDGE OF HALAL INDUSTRY IN MALAYSIA AND INDONESIA: EXPLORING BLOCKCHAIN AND CARBON FOOTPRINT IN HALAL SUPPLY CHAIN (RDU232712) Leader 01-DEC-2023 30-NOV-2024 Sedang Berjalan 2. BUILDING A COMPETITIVE EDGE OF HALAL INDUSTRY IN MALAYSIA AND INDONESIA: EXPLORING BLOCKCHAIN AND CARBON FOOTPRINT IN HALAL SUPPLY CHAIN (UIC231521) Leader 01-DEC-2023 30-NOV-2024 Sedang Berjalan 3. CIRCULAR SUPPLY CHAIN PRACTICES AND SUSTAINABLE DEVELOPMENT GOALS: A MODERATOR OF MACHINE LEARNING ANALYTICS Leader 15-JUL-2023 14-JUN-2026 Sedang Berjalan 4. DEVELOPMENT OF A VACCINATION CAPSULE - AN OPTIMAL VACCINATION CENTRE VIRTUAL MODEL TO INCREASE AGILITY, FLEXIBILITY AND PERFORMANCE EFFICIENCY IN MALAYSIA Member 01-SEP-2022 31-AUG-2024 Sedang Berjalan 5. FORMULATING GREEN ECONOMY FRAMEWORK FOR SUSTAINABILITY DEVELOPMENT GOALS (SDGS) USING MACHINE LEARNING ANALYTICS Leader 07-SEP-2021 06-SEP-2023 Tamat (Perlu hantar laporan akhir) 6. A STUDY ON THE SUSTAINABLE UNIVERSAL BUILDING DESIGN FOR AGING COMMUNITY IN MALAYSIA Member 01-SEP-2021 31-AUG-2023 Sedang Berjalan 7. THE DETERMINANTS OF LOW CARBON WAREHOUSE PRACTICES Leader 01-JUN-2021 31-MAY-2024 Tamat (Perlu hantar laporan akhir) 8. KAJIAN PELAN STRATEGIK PEMBANGUNAN PARLIMEN PAYA BESAR 2030 Member 01-JUN-2021 30-NOV-2021 Selesai (Mencapai Semua KPI) 9. QUINTUPLE INNOVATIVE MODEL TO SME INNOVATION. Leader 25-APR-2021 24-APR-2023 Tamat (Perlu hantar laporan akhir) 10. IDENTIFICATION OF ENTREPRENEURSHIP LEARNING IN TECHNOLOGY BASED BUSINESS INCUBATORS Leader 26-FEB-2021 25-FEB-2022 Tamat (Perlu hantar laporan akhir) 11. IDENTIFICATION OF ENTREPRENEURSHIP LEARNING IN TECHNOLOGY BASED BUSINESS INCUBATORS Leader 26-FEB-2021 25-FEB-2022 Tamat (Perlu hantar laporan akhir) 12. THE DETERMINANTS OF EARLY RETIREMENT, GREEN TECHNOPRENEUR INTENTION, AND RETIREMENT SAVING BEHAVIOUR AMONG MALAYSIAN ENGINEERS Leader 10-DEC-2020 09-DEC-2023 Tamat (Perlu hantar laporan akhir) 13. DETERMINANT OF MALAYSIA SME INNOVATION ACTION BASED ON THE TRIPLE HELIX MODEL Leader 10-DEC-2020 09-DEC-2022 Tamat (Perlu hantar laporan akhir) 14. ETHNIC IDENTITY, SOCIAL IDENTITY AND CULTURAL ON SMALL MEDIUM ENTERPRISES (SMES) TECHNOLOGY ADOPTION OF CHALLENGER BANK IN MALAYSIA Leader 10-DEC-2020 09-DEC-2023 Tamat (Perlu hantar laporan akhir) 15. 2RELOGCARCHAIN USING BLOCKCHAIN TECHNOLOGY FOR CARBON FOOTPRINT TRACKING AND MONITORING Leader 01-DEC-2020 30-NOV-2022 Tamat (Perlu hantar laporan akhir) 16. MACHINE LEARNING MODELLING TO ASSIST CARBON TRADING SYSTEM DEVELOPMENT IN MALAYSIA Member 15-OCT-2020 14-OCT-2022 Tamat (Perlu hantar laporan akhir) 17. DEVELOPING A WOMEN'S RETIREMENT FINANCIAL WELLNESS INDEX BASED ON CAPACITY-OPPORTUNITY-WILLINGNESS-BIOPSYCHOSOCIAL (COWB) MODEL Member 15-OCT-2020 14-OCT-2022 Selesai (Mencapai Sebahagian KPI) 18. ANTECEDENTS AND OUTCOMES OF CYBER SUPPLY CHAIN RISK MANAGEMENT Leader 15-DEC-2019 14-MAR-2022 Tamat (Laporan akhir dikembalikan dan perlu dihantar semula) 19. BLOCKCHAIN NETWORK MODEL TO IMPROVE SUPPLY CHAIN VISIBILITY BASED ON SMART CONTRACTS Member 15-NOV-2019 14-FEB-2022 Tamat (Perlu hantar laporan akhir) 20. RISK MANAGEMENT AND ENVIRONMENTAL SUSTAINABILITY FRAMEWORK FOR MALAYSIAN CONSTRUCTION INDUSTRIES Member 01-NOV-2019 31-JAN-2022 Selesai (Mencapai Semua KPI) 21. Development of Decision Making Framework Decommissioning Malaysian Offshore Platforms Member 01-SEP-2019 31-MAY-2022 Selesai (Tidak Mencapai KPI) 22. PRELIMINARY STUDY ON CITRONELLA SOAP PRODUCTION IN GETTING HALAL CERTIFICATION IN MALAYSIA Member 25-JUN-2019 24-SEP-2021 Selesai (Mencapai Sebahagian KPI) 23. Kajian Mengenai Indeks Persepsi Korupsi dan Rasuah di Kalangan Penduduk Malaysia di Negeri Pantai Timur (Pahang, Terengganu & Kelantan) dengan Menggunapakai "Malaysian Corruption Barometer Index" Member 14-MAY-2019 13-MAY-2020 Selesai (Mencapai Semua KPI) 24. INVESTIGATION THE RELATIONSHIP BETWEEN BALANCED SCRORECARD-(BSC) AND NEW PRODUCT DEVELOPMENT -(NPD) IN FOOD AND BEVERANGE MANUFACTURING INDUSTRING IN Leader 15-MAR-2019 14-MAR-2021 Selesai (Mencapai Semua KPI) 25. DETERMINATIONS OF LOW CARBON SUPPLY CHAIN PRACTIES TO ACHIEVE LOW CARBON PERFORMANCE IN MANUFACTURING INDUSTRY Leader 15-MAR-2019 14-MAR-2021 Tamat (Perlu hantar laporan akhir) 26. THE IMPACT OF SMART PRODUCTION TECHNOLOGIES ADOPTION ON ENVIRONMENTAL PROTECTION IMPROVEMENT : A MEDIATING EFFECT OF ECO EFFICIENT SUPPLY CHAIN INTEGRATION Leader 15-MAR-2019 14-MAR-2021 Tamat (Perlu hantar laporan akhir) 27. INTEGRATION OF PROBABILISTIC LIFE CYCLE COSTING AND FUZZY ANALYTICAL HIERARCHY PROCESS FOR THE DEVELOPMENT OF DECISION MAKING MODEL IN SUSTAINABLE CONSTRUCTION Member 15-MAR-2019 14-JUN-2021 Selesai (Tidak Mencapai KPI) 28. ANTECEDENT AND OUTCOMES OF SUSTAINABLE SOCIAL SUPPLY CHAIN PRCTICES: A MEDIATING EFFECT OF LOCAL SUPPLIER DEVELOPMENT Leader 15-MAR-2019 14-MAR-2021 Tamat (Perlu hantar laporan akhir) 29. THE EFFECT OF MARTIME GREEN SUPPLY CHAIN MANAGEMENT (MGSCM) FINANCIAL PERFORMANCE : THE MEDIATING EFFECT OF ENERGY EFFICIENCY AND LOW CARBON PERFORMANCE IN Leader 15-MAR-2019 14-MAR-2021 Tamat (Perlu hantar laporan akhir) 30. Microalgae Cultivation: A Business Model Development For Commercialization And Sustainability Member 15-OCT-2018 14-JAN-2022 Tamat (Perlu hantar laporan akhir) 31. Developing Research Indexing in Health Science Sustainability and Management Leader 06-FEB-2018 05-FEB-2020 Tamat (Perlu hantar laporan akhir) 32. Factors Influencing Ability Of Loan Recipients Of Yayasan Pahang And Their Payback Ability: Case Study Tertiary Education Member 01-JUL-2017 31-JAN-2018 Selesai (Mencapai Semua KPI) 33. Interventions to Enhance Fishermen Value Chain Towards Sustainability In Kuala Pahang Leader 28-JUN-2017 27-JUN-2019 Selesai (Mencapai Semua KPI) 34. Improving The Integrity Of Halal Supply Chain Management Through Blockchain Technology Member 28-JUN-2017 27-JUN-2019 Selesai (Mencapai Semua KPI) 35. THE MEDIATING EFFECTS IN A CASUAL MODEL OF REVERSE LOGITICS Leader 20-JUN-2017 19-JUN-2019 Selesai (Mencapai Semua KPI) 36. The Effect of Information Technology Governance on it Project Success Leader 15-APR-2017 15-DEC-2017 Selesai (Mencapai Semua KPI)
PUBLICATION
TYPE PUBLICATION TARIKH PENERBITAN TYPE OF CONTRIBUTION REFEREED PUBLICATION JOURNAL A smart warehouse framework, architecture and system aspects under industry 4.0: a bibliometric networks visualisation and analysis 24/05/2023 60%/ First Author JOURNAL Blockchain Technology to Improve Aerospace Supply Chains 02/01/2023 40%/ Penyelia JOURNAL COVID-19 and global supply chain risks mitigation: systematic review using a scientometric technique 20/07/2023 First and Corresponding Author JOURNAL Circular Economy Supply Chain for Sustainable Development Goals (SDGs): A Review and Future Opportunities 28/03/2023 40%/ Penyelia JOURNAL Cold supply chain of leafy green vegetables: a social network analysis approach 28/02/2023 60%/ Corresponding Author JOURNAL Digital empathy and supply chain cybersecurity challenges: concept, framework and solutions for small-medium enterprises 30/01/2023 50%/ Corresponding Author JOURNAL Improving manufacturing supply chain performance: nexus of industrial Internet of Things, blockchain technology and innovativeness 24/07/2023 Corresponding Author JOURNAL Interplay between cyber supply chain risk management practices and cyber security performance 09/03/2023 40%/ Penyelia JOURNAL Leftover materials and circular economy 4.0: applications and implications 28/04/2023 50%/ Corresponding Author JOURNAL Predicting purchase behaviour of Indonesian and French Muslimconsumers: insights from a multi-group analysis 04/04/2023 40% / Corresponding Author JOURNAL Supply chain integration and halal frozen meat product returns 04/04/2023 50%/ First Author and Corresponding Author JOURNAL Ten-year thematic review and future trends of green warehouse 03/04/2023 40%/ Corresponding Author JOURNAL Traceability technology, halal logistics brand and logistics performance: religious beliefs and beyond 10/03/2023 60%/ First & Corresponding Author JOURNAL Adoption of blockchain technology to improve Halal supply chain performance and competitiveness 01/09/2022 50%/ Corresponding Author JOURNAL Assuring energy reporting integrity: Government policy’s past, present, and future roles 19/11/2022 40%/ Penyelia JOURNAL Cyber supply chain risk management and performance in industry 4.0 era: information system security practices in Malaysia 29/08/2022 60%/ First Author JOURNAL Do Microtakaful Schemes as Risk Management Tools Contribute to Halal Small Business Sustainability? Evidence from Malaysia 31/12/2022 20%/ Member JOURNAL Low-carbon warehousing practices and challenges: insights from emerging country 15/11/2022 40%/ Penyelia JOURNAL Practising circular economy performance in Malaysia: managing supply chain disruption and technological innovation capability under industry 4.0 22/08/2022 50%/ First Author JOURNAL Uncovering four domains of energy management in palm oil production: a sustainable bioenergy production trend 30/12/2022 40%/ Penyelia BOOK CHAPTER Environmental Friendliness in Low Carbon Supply Chain and Operations 31/12/2020 FIRST AUTHOR JOURNAL ENVIRONMENTAL NGOS INVOLVEMENT IN DISMANTLING ILLEGAL PLASTIC RECYCLING FACTORY OPERATIONS IN MALAYSIA 31/12/2020 40% BOOK CHAPTER Measuring Low Carbon Supply Chain: A Review Outcome 01/12/2019 MAIN AUTHOR CONFERENCE PAPER Manufacturing Outsourcing to Achieve Organizational Performance through Manufacturing Integrity Capabilities 01/01/2019 MAIN AUTHOR JOURNAL *Past, Present, and Future Low Carbon Supply Chain Management: A Content Review Using Social Network Analysis 04/02/2019 MAIN AUTHOR BOOK CHAPTER A Review of Supply Chain Risk Management In Agribusiness Industry 01/01/2018 45 BOOK CHAPTER Concept and practices of cyber supply chain in manufacturing context 01/01/2018 45 BOOK CHAPTER Developing global supply chain manager for business expansion 01/01/2018 45 BOOK CHAPTER Ecological Performance as a New Metric to Measure Green Supply Chain Practices 01/01/2018 45 BOOK CHAPTER Exploring drivers of closed loop supply chain in Malaysian automotive industry 01/01/2018 45 BOOK CHAPTER Improving Competencies for the Courier Service Industry in Malaysia, 01/01/2018 45 BOOK CHAPTER Lean Logistics of the Transportation of Fresh Fruit Bunches (FFB) In The Palm Oil Industry 01/01/2018 45 BOOK CHAPTER Measuring Low Carbon Supply Chain: A Review Outcome 01/01/2018 45 BOOK CHAPTER Missing Part of Halal Supply Chain Management 01/01/2018 45 BOOK CHAPTER Notions of Maritime Green Supply Chain Management 01/01/2018 45 BOOK CHAPTER Reflections of the 1malaysia Supply Chain (1MSC) 01/01/2018 45 CONFERENCE PAPER Boosting Quality Performance Through Customer Knowledge Management and Service Innovation Capability in the Automotive Industry 01/01/2018 30 CONFERENCE PAPER Managing Knowledge, Service Innovation and Service Experience in Hospitality Industry: A Proposed Framework 24/05/2018 30 JOURNAL A Second-order Model of Lean Manufacturing Implementation to Leverage Production Line Productivity with the Importance-Performance Map Analysis. 18/06/2018 40 JOURNAL Contact centre service excellence: a proposed conceptual framework 15/01/2018 50 JOURNAL Managing Project Success Using Project Risk and Green Supply Chain Management: A Survey of Automotive Industry 07/05/2018 85 JOURNAL Understanding the effects of energy management practices on renewable energy supply chains: implications for energy policy in emerging economies 16/07/2018 70 BOOKS A Handbook for Business Research Methods 15/05/2017 30 JOURNAL An Empirical Analysis of Eco-Design of Electronic Products on Operational Performance: Does Environmental Performance Play Role As a Mediator? 17/04/2017 75 JOURNAL Enablers of Contact Centre Service Excellence: A Practitioner's Perspective 03/07/2017 50 JOURNAL Five Drivers of Eco-Innovation: Insight from Parsimonious Model Using a Content Analysis Approach 20/07/2017 60 JOURNAL Green supply chain agility in EMS ISO 14001 manufacturing firms: empirical justification of social and environmental performance as an organisational outcome 17/08/2017 50 JOURNAL Impacts of Energy Management Practices on Energy Efficiency and Carbon Emission Reduction: A Survey of Malaysian Manufacturing Firms 06/03/2017 70 JOURNAL Organisational determinants of export performance: evidence from exporting firms in Batam, Indonesia 10/07/2017 45 JOURNAL The effects of reverse logistics on cost control abilities: An insight manufacturing companies in Malaysia 14/03/2017 60 JOURNAL The impact of eco-innovation drivers on environmental performance: Empirical results from the green technology sector 10/07/2017 80 BOOK CHAPTER Eco-Innovation Practices: Insight from Malaysia's Green Technology Sector 22/09/2016 70 JOURNAL Does a Firm’s Innovation Category Matter in Practising Eco-Innovation? Evidence from the Lens of Malaysia Companies Practicing Green Technology 21/06/2016 60 JOURNAL Eco-Innovation Practices: Case of Green Furniture Manufacturers 24/05/2016 30 JOURNAL Growing pains the low cost carrier sector in Indonesia: Internal service quality using a critical incident technique 20/04/2016 60 JOURNAL Improving Productivity: A Review of Robotic Applications in Food Industry 25/05/2016 60 JOURNAL Physician perceived value as a mediating variable between marketing mix strategy and physician satisfaction 04/10/2016 30 JOURNAL Reverse logistics in manufacturing waste management: the missing link between environmental commitment and operational performance 21/09/2016 40 JOURNAL Sustainable Green Supply Chain Management and Impact on Organisations 15/09/2016 30 JOURNAL The effects of legal-political factors and market competition on supply chain performance: some findings from firms in a free trade zone 20/04/2016 50 JOURNAL Why Patriarchal Matters: Entrepreneurship Performance Among Women Entrepreneurs in Malaysia 23/05/2016 30 BOOK CHAPTER Challenges in Building a Green Supply Chain: Case of Intel Malaysia, Promoting Sustainable Practices through Energy Engineering and Asset Management 04/05/2015 60 BOOK CHAPTER Eco-Innovation Enablers and Typology in Green Furniture Manufacturing 09/09/2015 60 BOOK CHAPTER Green Supply Chain Integration in Automotive Industry 21/07/2015 60 BOOK CHAPTER Low Carbon Footprint: The Supply Chain Agenda in Malaysian Manufacturing Firms 17/09/2015 50 BOOK CHAPTER Review of Supply Chain Integration on Green Supply Chain Management (GSCM) 29/09/2015 60 BOOK CHAPTER Robotic Transformation and its Business Applications in Food Industry 27/08/2015 60 CONFERENCE PAPER Challenges in Implementing Renewable Energy Supply Chain in Service Economy Era 02/09/2015 90 CONFERENCE PAPER The Effects of Closed-Loop Supply Chain on Environmental Performance: A Comparative Study between Malaysia and Germany 23/05/2015 70 JOURNAL Challenges in implementing renewable energy supply chain in service economy era 18/05/2015 90 JOURNAL Conceptualization of green human resource management: an exploratory study from Malaysian-based multinational companies 26/05/2015 25 JOURNAL Dive with the Sharks: A Content Analysis of the Medical Tourism Supply Chain 24/09/2015 60 JOURNAL Regulatory incentives as a moderator of determinants for the adoption of Malaysian food safety system 23/09/2015 70 JOURNAL The Effect of Motivation, Opportunity, Ability and Social Identity Towards Customer-to-Customer Online Know-How Exchange 23/09/2015 40 JOURNAL The antecedents and outcomes of the medical tourism supply chain 20/08/2015 75 CONFERENCE PAPER A Purposed Conceptual Framework of Contact Centre Service Excellence Based On Content Analysis 12/12/2014 50 CONFERENCE PAPER An Empirical Study of Green Supply Chain Management on Sustainable Business Performance: The Green Airport Suppliers’ Perspective 25/06/2014 60 CONFERENCE PAPER Antecedents and Outcome Of Medical Tourism Supply Chain The Moderating Effect of Energy Efficiency Initiatives 25/06/2014 60 CONFERENCE PAPER Co-production for New Product Development and its effect on Sustainable Business Performance The Moderating Role of Internet of Things 25/06/2014 60 CONFERENCE PAPER Does Internet Of Things Moderate The Impact Of Green Supply Chain Integration On Green Supply Chain Agility 12/12/2014 50 CONFERENCE PAPER Drivers of Renewable Energy Supply Chains on Sustainable Business Performance: Evidence from Canada and Malaysia 25/06/2014 60 CONFERENCE PAPER Estimate The Path Coefficient Linking Between Co-Production On Sustainable Innovation Performance 12/12/2014 50 CONFERENCE PAPER Productivity Without Sacrificing Taste: A Case of Robot Interface in Chinese Fast Food Restaurant 25/06/2014 60 CONFERENCE PAPER Supply Chain Risk Management: A Case Study of Manna Bakery in Indonesia 25/06/2014 60 CONFERENCE PAPER Sustainable Production System: An Exploratory Case Study 25/06/2014 60 CONFERENCE PAPER The Effect of Motivation, Opportunity, Ability and Social Identity towards Customer-to-Customer Online Know-How Exchange 03/09/2014 50 CONFERENCE PAPER The Effects of Eco-Innovation on Sustainable Business Performance An Insight from Green Technology Sector 25/06/2014 60 CONFERENCE PAPER Toward a Conceptualization of Sustainable Supply Chain Integration 12/12/2014 50 CONFERENCE PAPER Users’ Level Of Gratification, Service Mechanism On Continuance Motivation To Play Online Games In Social Networking Sites 04/09/2014 60 JOURNAL Activities, motives and external factors influencing food safety management system adoption in Malaysia 24/09/2014 60 JOURNAL Driving Towards Sustainable Value Creation 17/09/2014 60 BOOK CHAPTER Service Innovation Along The Chain Of Service Process In Airline Business 06/05/2013 100 CONFERENCE PAPER Dive With The Sharks: Immersed In Medical Tourism Supply Chain 08/12/2013 60 CONFERENCE PAPER Eco-Innovation Practices To Sustain In Green Business: A Case From Furniture Company 25/08/2013 30 CONFERENCE PAPER Regulatory Incentives as a Moderator of Determinants for the Adoption of Malaysian Food Safety System 08/12/2013 60 CONFERENCE PAPER The Effect of DART model of Value Co-creation on Logistic Service Innovation Capability in Germany 22/08/2013 60 CONFERENCE PAPER Towards A Parsimonious Model Of Eco-Innovation 25/08/2013 60 JOURNAL A Study of Relationship Marketing In Malaysian Banks: Does Guanxi Influence SME Owners’ Satisfaction? 25/09/2013 60 CONFERENCE PAPER Decision Factors in Adopting Logistics Outsourcing Practices in Malaysia 02/12/2012 30 JOURNAL An Extension of Internal Service Quality Concept: Lesson from Best Low Cost Carrier in the Six Regions of the World 12/09/2012 70 JOURNAL An empirical study on the contribution of lean practices to environmental performance of the manufacturing firms in northern region of Malaysia 11/09/2012 30 JOURNAL Impact of Internal Marketing on Operational Performance: An Empirical Study in Low Cost Carrier Industry 02/12/2012 80 JOURNAL New Marketing Definition: A Future Agenda For Low Cost Carrier In Indonesia 14/05/2012 70 CONFERENCE PAPER Evaluation of marketing performance: Evidence from Indonesian low cost airlines 11/06/2011 60 CONFERENCE PAPER Improving Airline Operational Performance through Synergy between Internal and External Suppliers 03/06/2011 40 CONFERENCE PAPER Leadership Style in Medical Waste Business: Case of PT Bunga Mawar Indonesia 30/06/2011 30 JOURNAL Going Global: The role and effect of Leadership Styles in PT Bunga Mawar Indonesia 13/04/2011 50 JOURNAL The Development of Synergy Model on Internal and External Suppliers For Asian Airlines Industry 25/08/2011 70 JOURNAL The Impact of Tourism Service Quality on Customer Satisfaction: The Case of Five Star Hotels in Jordan 23/05/2011 40 CONFERENCE PAPER A Remarkable Flying Experience Began From Internal Services Quality 13/11/2010 80 CONFERENCE PAPER A Study on Hotel Service Quality Gaps: A Penang Scenario 17/04/2010 30 CONFERENCE PAPER Clarifying the Domain Construct of Internal Service Quality Using Critical Incident Technique 13/06/2010 30 CONFERENCE PAPER Internal Marketing and Internal Service Quality: A Mediating Analysis of Job Commitment 17/04/2010 80 CONFERENCE PAPER Job Satisfaction, Hygiene Factor and Job Involvement on Internal Branding: Mediating Effect of Internal Service Quality 09/07/2010 70 CONFERENCE PAPER Medical Tourism Destination: Does Service Quality Matter on Patients Satisfaction? 17/04/2010 30 CONFERENCE PAPER Supply Chain Relationships and Design Quality: The Moderating Effect of Organization Culture 21/05/2010 30 CONFERENCE PAPER Targeting Young Female Consumer in Malaysia: The Effect of Fashion Lifestyle on Brand loyalty 13/11/2010 70 CONFERENCE PAPER The Effect of Internal Marketing on Airline Business Performance: Empirical Evidence from Low Cost Carrier Industry 28/11/2010 80 CONFERENCE PAPER The Impact of Private Hospital Staff Communication on Patients’ Satisfaction 17/04/2010 50 JOURNAL An Investigation into the Characteristics of Training Effectiveness on Post-Training Outcomes of Quality Management System 24/05/2010 30 JOURNAL An Investigation into the Dimensions of Training Effectiveness on Post Training Outcomes of Quality Management System 12/05/2010 30 JOURNAL Best Practices for the Effectiveness of Benchmarking in the Indonesian Manufacturing Companies 17/05/2010 35 JOURNAL Chocolate Brand Familiarity and Product Country Evaluation Among Young Consumers in Malaysia, Business Review 22/09/2010 30 JOURNAL Critical Training Areas Identified by Selected Malaysian Food Supply Chain Players in Implementing Halal Practices 19/05/2010 30 JOURNAL Determinants of RFID Adoption among Logistics Service Providers in Malaysia: A Discriminant Analysis 14/09/2010 40 JOURNAL Halal Traceability and Halal Tracking Systems in Strengthening Halal Food Supply Chain for Food Industry in Malaysia (A Review) 29/09/2010 30 JOURNAL Location, Star Rating and International Chain Associated with the Hoteliers Intention for not Applying the Halal Logo Certification 22/09/2010 30 JOURNAL Perceived Montessori Characteristics Dimensions On Parents’ Satisfaction 22/09/2010 30 JOURNAL Supply Chain Relationships and Design Quality: The Moderating Effect of Organization Culture 21/10/2010 30 JOURNAL The Impact of Organizational Variables and Quality Performance on Customer Satisfaction 19/05/2010 40 BOOK CHAPTER Theories Related to the Citizens’ Intention to Use E-Goverments 22/04/2009 30 CONFERENCE PAPER Does Logistics System Moderates the Relationships between Relationship Orientation and Logistics Service Quality? 30/09/2009 30 CONFERENCE PAPER Factors Influencing Intention to Use E-Government Services among Citizens in Malaysia 03/08/2009 30 CONFERENCE PAPER Logistics Service Quality: An Empirical Study 19/12/2009 30 CONFERENCE PAPER Logistics Systems Adoption among Logistics Services Providers in Malaysia 21/08/2009 30 CONFERENCE PAPER RFID Adoptions among Third Party Logistics in Malaysia: A Conceptual Paper 19/12/2009 30 CONFERENCE PAPER Small Medium Enterprise (SME) Owners’ Satisfaction and Relationship Marketing Orientation (RMO) In Malaysian Banking 19/02/2009 50 CONFERENCE PAPER The Impact of Supply Chain Relationships on Quality Performance in the Automotive Industry in China 03/08/2009 30 CONFERENCE PAPER The Influence of EDI on the Logistics Service Quality among Logistics Service Providers in Malaysia 11/09/2009 30 CONFERENCE PAPER the Role of Supplier Relations in Deliver Excellent Service: A Qualitative Study on Low Cost Carrier Sector 11/12/2009 30 JOURNAL Critical Factors Influencing Project Success amongst Manufacturing Companies In Malaysia 21/05/2009 30 JOURNAL Determinants of RFID Adoption in Supply Chain among Manufacturing Companies in China: A Discriminant Analysis 20/08/2009 30 JOURNAL Development Of MBA Program-Service Quality Measurement Scale 19/08/2009 30 JOURNAL Education Service Delivery and Students Satisfaction: A Study of Private Colleges in Malaysia 10/02/2009 30 JOURNAL Factors influencing intention to use e-government services among citizens in Malaysia 18/05/2009 30 JOURNAL The Influence of the Dimensions of Quality Information on Buyer-Supplier Relationships in Value Chain Management: An Analysis of the Supplier Firm’s Perspectives 19/05/2009 30 CONFERENCE PAPER A Linkage between Buyer Satisfaction and Marketing Strategy in Business-To-Business Marketplace 19/02/2008 30 CONFERENCE PAPER Determinant Factors of Design Quality in the Manufacturing Companies in Northern Malaysia 11/11/2008 30 CONFERENCE PAPER Enhancing Good Manufacturing Practices (Gmp): A Case Of A Manufacturing Company In Northern Malaysia 17/12/2008 30 CONFERENCE PAPER Factors Influencing The Effectiveness Of Benchmarking Practice Among Manufacturing Companies In Indonesia 04/09/2008 30 CONFERENCE PAPER Internal Service Quality: A Concept of Improvement from Low-Price Airline Perspective 02/12/2008 100 CONFERENCE PAPER Measures of Internal Service Quality on Business Performance In Penang Hotel Industry 17/12/2008 30 CONFERENCE PAPER Perceived MBA Program-Service Quality Measurement Scale (MBA-SQ) 17/12/2008 30 CONFERENCE PAPER Quality of Work Life and Manager’s Performance: Proposed Research Model 19/02/2008 30 CONFERENCE PAPER Rethinking Internal Service Quality: A Process Approach 20/06/2008 60 CONFERENCE PAPER The Characteristics of Training Effectiveness on Post Training Outcomes of Quality Management System (QMS) 04/09/2008 30 CONFERENCE PAPER The Determinants of RFID Adoption in China: A Discriminant Analysis 17/12/2008 30 CONFERENCE PAPER The Moderating Effect Of Type Of Bank On Internal Service Quality And Bank Performance 19/02/2008 70 CONFERENCE PAPER The Synergy Model Between Internal And External Suppliers To Deliver Airline Service Quality 19/02/2008 70 CONFERENCE PAPER The Worker Characteristics and Determinant Factors of Safety Compliance at Petrochemical Processing Area 28/06/2008 60 JOURNAL Consumer Perceptions toward Online Ticketing: Service Quality Analysis: Evidence in Malaysia 10/09/2008 40 JOURNAL Factors Influencing the Effectiveness of Operational Information Sharing within Supply Chain Channels in Malaysia 24/09/2008 40 CONFERENCE PAPER Electronic Service Quality (ESQ) Boosts Customer Satisfaction in Online Banking 16/06/2007 50 CONFERENCE PAPER Empirical study on the impact of information flow, material flow and financial flow towards supply chain performance 12/12/2007 30 CONFERENCE PAPER Factors Influencing Perceived Ease Of Use In Software Training In A Private College – Cosmopoint In Malaysia 27/05/2007 30 CONFERENCE PAPER Factors Influencing the Quality of Healthcare in the Private Hospitals in Malaysia: From Patients Perspectives 11/08/2007 30 CONFERENCE PAPER The Critical Success Factors For Six Sigma Implementation in Malaysia: An Empirical Evidence 27/08/2007 30 CONFERENCE PAPER The Effect Of Education Service Delivery On Student’s Satisfaction: A Study Of Private Colleges In Malaysia 27/06/2007 30 CONFERENCE PAPER The Intentions Of The Malaysia Hoteliers For Applying Halal Logo Certification 08/12/2007 30 JOURNAL Faktor – Faktor yang Mempengaruhi Masyarakat Dalam Menggunakan E-Pemerintah 02/04/2007 40 JOURNAL Market Orientation, Manager Characteristics and Bank Performance: New Evidence from West Sumatra Banking Industry 02/04/2007 70 JOURNAL The Impact of Market Orientation on the Service Quality in Banking Industry In West Sumatera, Indonesia 19/09/2007 60 CONFERENCE PAPER An Examination On The Effect Of Internal Evaluation Of Service Quality On Business Performance 10/12/2006 70 CONFERENCE PAPER Employees’ Perception on QS 9000 Adoption In The Automotive Firms In Malaysia 22/11/2006 30